Multiple Emails for Open Tickets in Jira Automation

Question

Dear Jira Support Team,

I hope this message finds you well.

I am experiencing an issue with the automation rule I set up in Jira to send a daily email to assignees of open tickets. Despite correctly configuring the rule to execute on a scheduled basis, I am still receiving separate emails for each open ticket instead of a single consolidated email containing all the relevant tickets.

Here are the details of my setup:

* Trigger: Scheduled (set to run daily at 5:30 PM)
* JQL Query:

status NOT IN ("Done", "Canceled", "Resolved", "Completed") AND (assignee = "my.mail" OR reporter = "my.mail")

Email Content:

Despite the configuration, I continue to receive separate emails for each ticket, which is not the intended outcome.

I would appreciate any guidance you can provide to resolve this issue and ensure that only one email is sent with a list of all open tickets.

Thank you for your assistance!

Best regards,

Fanis

Aaron Pavez _ServiceRocket_ · Answer

Question @Max - SwiftSprint dev

why do I get the OPEN issues and nothing else?

Im not passing anything only the project name.

Regards

Aaron Pavez _ServiceRocket_ · Answer

Its beautiful!

I need to check how these {{#/lookupIssues}} and  {{/lookupIssues}} works.

I did it with a manual trigger and it works too.

Regards

Max - SwiftSprint dev · Answer

@Trudy P Claspill ,

yeah, exactly, thank you!