Dear Team, I am trying to add approval to my Workflow step but this step does not appear? What could be the reason?
@Merve Sena Yalçın ,
Afaik Approval is only possible on a JSM project AND on an Active workflow.
So if you are editing a Draft workflow or in a Jira project you won't have the option to set an approval step
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
Hi @Merve Sena Yalçın ,
I believe the reason the "Approval" is not appearing as an option is the Status you are trying to add this Approval to does not have two distinct transitions.
You can read more about how Approvals are configured here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/
I would first recommend adding a status, maybe called "Waiting for Approval", with two transitions. One into "Approved", another into "Rejected". Or, choose whatever terminology works best for your team or organization.
Once you have a single status with 2 transitions, one for approved, one for rejected, the Approval options should appear for you.
Hope that helps,
Robert
dear team,
Is it like this? but still this option does not appear
Approval is only available on Jira Service management, not Jira Software
As @Dirk Ronsmans said, If you're using Jira Software not Jira Service Management you won't be able to add an approval step.
A workaround would be to create 2 manual automations, both of which can only be used by the task owner:
1. Approve
Manual automation
->
Transition to Done
2. Decline
Transition to Declined
You will also need to add conditions to the Declined and Approved transitions to only work for automation
Or even a simpler version; set the transitions in the workflow so that only the task owner can use them then get them to change it manually
And you could also add an automation to send the task owner a message in a Slack channel when the issue transitions to Waiting for Approval, or to add them as a watcher so they'll get a notification when the issue transitions
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