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Can't close ticket on Ubuntu Firefox since yesterday

gcullerier

Since yesterday, I cannot mark tickets as Done on Jira (tickets I'm supposed to be able to close).

When I try to do so, the issue becomes greyed, I have a loading widget, but the closing screen does not appear.

I tried to restart my laptop, to log out and back in, no luck. I had to ask a colleague to do it for me.

Today I tried from a Windows VM, on Microsoft Edge and Firefox, and I could close them, while still not on Ubuntu22.04 Firefox.

I do not have other browsers on Ubuntu. Javascript is enabled in Firefox.

Accepted answers

Samuel Gatica _ServiceRocket_

Hi @gcullerier

Welcome to the community!
Make sure you are running on the latest Firefox version (131.0) as this is the supported version described in doc Supported browsers for Atlassian cloud products

Best regards

Sam

All comments

Samuel Gatica _ServiceRocket_

Hi @gcullerier

Welcome to the community!
Make sure you are running on the latest Firefox version (131.0) as this is the supported version described in doc Supported browsers for Atlassian cloud products

Best regards

Sam

gcullerier

Hi @Samuel Gatica _ServiceRocket_, thanks for the reply, unfortunately I am already running 131.0.

Samuel Gatica _ServiceRocket_

Hi @gcullerier

Give the "Private Browsing" feature in Firefox a shot and see if the problem still happens.

Best regards

Sam

gcullerier

@Samuel Gatica _ServiceRocket_ in Private mode I am able to close tickets, this is interesting. Following this, in normal browsing, I clicked "Clear cookies and site data", and I now can close tickets.

I also had to clear cookies and data on most other Jira tabs for which I had pre-existing cookies, which is slightly annoying but at least works.

Before clearing the cookies, I can't interact with the ticket, and I have this error message:

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.
Hash 1SW5YV2

Trace d6622c29a79448d3b7b81d3b8e81b2e5

Edit:
Even when going in the Firefox settings, and deleting all cookies and site data from atlassian, I still have this issue.

Juho Itä_0b6j2k

I've had issues with Windows Firefox 131.0 for a couple of days . They were resolved by removed cookies and cache from the Atlassian domain.

One can remove cookies and cache of one domain with these instructions https://support.mozilla.org/en-US/kb/clear-cookies-and-website-data-single-domain-android

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