Automations

Stephanie Humphrey

I have had an automation set up with no issues for months. This automation should assign to a specific person once a status is chosen. See breakdown below:

 

On 10/1/24 at 3:22pm the automation worked successfully. Then at 4:34pm (same day) the configuration showed this message in the audit log:

I have not changed anything about the automation. Can anyone shed some light on what might have happened?

Manoj Kumar Gangwar

Hi @Stephanie Humphrey 

The audit logs say that you have duplicate fields (Facility & Start date). Check the custom fields and search for both if found duplicated fields then remove the newly created ones or rename them to some other names. Maybe some other admin created it. 

The Assignee field is not added on the Issue Create screen. Check the screen if someone removed that field from the create screen then re-add it.