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I am looking for automation of inactive users in Jira and send notification for those users who have

Vidya VASUDEVAN_dnoojr

I am looking for automation of inactive users in Jira and send notification for those users who have not accessed Jira/Confluence for more than a month.. Can anyone help me with this.. Is there any way to remove the users as its tedious to remove the users manually from user management. There is a limit for the users in Jira and confluence, however due to budget the limit cannot be exceeded hence I have to remove it manually.. I had proposed the idea to the team.. I have also thought of JQL but still need assistance.

Also Its cloud version.

Can anyone help me here or reach out to me on linkedn and share some insights on this.

Accepted answers

Nikola Perisic

Welcome to the community @Vidya VASUDEVAN

This is more feasible with Data Center with usage of ScriptRunner that has a dedicated script for deleting inactive users. On cloud, ScriptRunner is limited for this kind of a task. You can use the API where you would need the account_id of each user and you can bulk delete them just with one API call.

Furthermore,

Use the REST API call as part of a script that calls each account_id in a loop: Jira Cloud REST API v3: Delete User
3rd party apps - This list is not exhaustive but does give you an idea of what is available. Click on the app name to go to their Marketplace listing.
- Bulk user delete for Jira - This has the option to upload and delete users via a CSV file.
- Manage Users for Jira Cloud

John Funk

Hi Vidya - Welcome to the Atlassian Community!

I suggest you use an app from the Marketplace. I know Kantega is a good one.

https://marketplace.atlassian.com/search?query=user%20management

Cristian0791

Hi Vidya,

You can do this with python:

1.Download the list with all active users

2.Filter by: Last Seen

3.Send emai to the filtered result.

To do this you will need a python developer.

Michal Switala

Hi Vidya,

Sure it is possible by using smart value :

{{attachment.author.active}}: Returns true if their account is active, and false if not.

however I would need to know when this automation would be triggered also what would be the use case of this global automation. Also what kind of notification would you like to send, email or some Jira notification ?

Please clarify above and I will help you build global automation,

Or you might find this article helpful on just how to remove inactive jira users :

https://confluence.atlassian.com/jirakb/how-to-disable-remove-inactive-or-active-users-in-bulk-1093012826.html

if you find this helpful please mark this post as accepted answer,

Michal Switala

Associate Product Support Engineer at Appfire

All comments

Nikola Perisic

Welcome to the community @Vidya VASUDEVAN

Furthermore,

Use the REST API call as part of a script that calls each account_id in a loop: Jira Cloud REST API v3: Delete User
3rd party apps - This list is not exhaustive but does give you an idea of what is available. Click on the app name to go to their Marketplace listing.
- Bulk user delete for Jira - This has the option to upload and delete users via a CSV file.
- Manage Users for Jira Cloud

John Funk

Hi Vidya - Welcome to the Atlassian Community!

I suggest you use an app from the Marketplace. I know Kantega is a good one.

https://marketplace.atlassian.com/search?query=user%20management

Cristian0791

Hi Vidya,

You can do this with python:

1.Download the list with all active users

2.Filter by: Last Seen

3.Send emai to the filtered result.

To do this you will need a python developer.

Michal Switala

Hi Vidya,

Sure it is possible by using smart value :

{{attachment.author.active}}: Returns true if their account is active, and false if not.

Please clarify above and I will help you build global automation,

Or you might find this article helpful on just how to remove inactive jira users :

https://confluence.atlassian.com/jirakb/how-to-disable-remove-inactive-or-active-users-in-bulk-1093012826.html

if you find this helpful please mark this post as accepted answer,

Michal Switala

Associate Product Support Engineer at Appfire

Vidya VASUDEVAN_dnoojr

Thank you so much for this information, I need help on this, I would like to send it as email to the inactive users because emails are mostly accessed by everyone but no Jira..

Let me know how can I reach out to you.

Vidya VASUDEVAN_dnoojr

Thats a great idea, then I have to look for phython developer in my project which is near to impossible due to budget constraint..Let me see on site developer is available. Thank you so much.

Vidya VASUDEVAN_dnoojr

This is quite interesting.. I can propose this to my team if no budget involved but it seems again the budget constraints .. Let me check..Thank you so much

Vidya VASUDEVAN_dnoojr

For cloud its quite difficult, also its for the team, I need to consider the budget for API again , I checked for marketyard but sadly we need approval for the API which is next to impossible.. But thank you for the information.. Good to know this information.. Thank you so much.

Nikola Perisic

You can also use this Manage Users for Jira Cloud

Michal Switala

Hi Vidya,

Sure, I will prepare an automation and show you it here whenever it's ready. Do you have an idea what would be a trigger ?

Thanks,

Michal Switala

Vidya VASUDEVAN_dnoojr

Hi Michael,

Can we connect on some platform, if you are comfortable?

Regards,

Vidya Vasudevan

James - Seats Management

Hi @Vidya VASUDEVAN ,

That's a common challenge. Jira's native automation can't fully handle deactivating users based on inactivity.

For a more robust solution, our tool, Seats Management, automates this process entirely. It's built to help with cost-saving and compliance for standards like ISO 27001 and SOC 2.

You can see how it works here: http://www.seatsmng.com/.

Happy to answer any questions.

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