nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to add custom fields on customer view requests

Yeswanths

Hi All,

can we add custom fields to the customer view of requests as show in the attached screenshot.

for Eg we have fields : Type ,reference ,summery,status,service project,requestor.

expected to add new fields : reporter,due date, etc. on customer view requests.

please suggest you thoughts .

Regards,

Yeswanth Screenshot 2024-10-03 124815.png

Accepted answers

All comments

Sam Thornton_vntjui

Morning Yeswanth

Atlassian appears to only allow the pre-defined list to show, without the ability to add custom fields:

https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/

This was added as part of this suggestion: https://jira.atlassian.com/browse/JSDCLOUD-4580

There are potentially apps that will help you with this, but my knowledge is limited with those. However, someone may be able to suggest some for you!

Thanks!

Yeswanths

Hi Sam,

Thankyou for your response it helped for my issue .

Regards,

Yeswanth

Sam Thornton_vntjui

No problem!

Elitsa Velikova _Nemetschek Bulgaria_

Hi @Yeswanths ,

If you want to add a column that does not exist in this predefined list of columns, you would need an app. You can check our app Advanced Portal Reports. With it you can show customers on the portal any Jira field, incl. custom fields, SLAs, etc. It also has advanced search options and Excel export with a very simple UI.

Cheers,

Elitsa

Klaudia Schön_Deviniti_

Hi there,

if the list of native requests is not enough for you, I strongly encourage you to take a look at the My Requests Extension app.

Thanks to this product, you will be able to extend the list of fields or search criteria to Jira fields and custom fields (also 3rd party), export them, and many more.

Here is a link to our demo recording. I hope you enjoy it.

Best,
Klaudia

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management