How To Set Up Auto CC In Project Automation

Question

Hi, JIRA experts!

In my team, different JIRA tasks are assigned to different teammates. In order to be notified about each JIRA ticket, the assigners will assign to a specific assignee, then manually type my username in the comment section so that I can receive an email notification too.

How can i set an automation rule whereby once an assignee is assigned, me (and another teammate) will automatically receive an email notification (without requiring the assigner to manually type my name in the comments)?

Different assignees will have a different cc list. For example, Assignee A's task is to be auto cc-ed to Person B & C, while Assignee D's task is to be auto cc-ed to Person B & E.

Would appreciate if there's a step-by-step guide because I'm a noob at JIRA settings. Thanks!

Rilwan Ahmed · Answer

Hi @Lea S ,

Make use of texts and smart values in the "Content" section. To know what all smart values are available, click in " { } " as shown in attached screenshot.

More details is inhttps://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

Bill Sheboy · Answer

Hi @Rilwan Ahmed and @Lea S

For this scenario, the rule needs to use the if / else condition structure rather than individual conditions.  Otherwise the rule will halt on the first failed condition.

Another alternative is to use a Lookup Table, where the keys are the assignee's displayName and the values are the email addresses of those to notify.  For example:

* trigger: issue assigned
* condition: assignee is not empty
* action: create lookup table* name: tblUsersToNotify* row* key: Bill
* value: list of user email addresses, delimited by semicolons

* row* key: Lea
* value: list of user email addresses, delimited by semicolons

* ...

* action: send email* use this for the recipient list:* {{tblUsersToNotify.get(issue.assignee.displayName).split(";")}}

Kind regards,
Bill

Lea S · Answer

Thanks! I've managed to get the system to send me an email. However, the notification email is very basic, with a simple message saying Issue XX has been assigned to ABC.

How can I make the email look like a typical JIRA notification email that you get when you're mentioned in a JIRA ticket? With links, preview of the comment, issue number etc.