Most efficient way to display Major Incident Metrics

Alex Sperring

Hi JSM Community,

I've been working on building either a Dashboard, a Sheet, or a Dashboard using Atlassian Analytics for my Major Incident Metrics within JSM. I'm trying to display the parent to child relationship between a Major Incident, a Postmortem, and then Linked Issues that stem from the post mortem. I seem to have limitation in each of the modules I tried using. Any advice would be greatly appreciated. Thanks!

Dmitry Astapkovich _Colined_

Sorry for the late reply, @Alex Sperring

You can take a look on Pivot Report we are developing. It allows pulling parent/child issues via links and display them as a hierarchy or a pivot table. The example below illustrates it:




You can get a similar results for your Incident and issues, even if the issues are in a separate project. We have support for SLA metrics too and dashboard gadgets. 

Hope that covers your needs. We can arrange a quick call if needed.