How to synchronize comment from Jira Customer Portal to Jira Software Project task, both ways?

Question

I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways:

* From Customer Portal to a Jira Software Project task.
* From a Jira Software Project task to the Customer Portal.

Please let me know you that the Jira Software Project task is created an automation on Jira service incident

Thank and regards

Katarzyna Szumilas_Deviniti_ · Answer

Hi @Antonio Campagna

If your Customer Portal and  Jira Software Project are part of the same Jira instance, you could indeed try out the Automation rules to copy comments for you.

But if you work on separate instances or if you need to pay close attention to Automation limits, you might want to try some of the 3rd party synchronization toosl available.

They not only copy internal and external comments but can also synchronize field values, attachments, or statuses.

Disclaimer: I'm part of the team responsible for one of these tools - Issue Sync Pro.

Good luck!
Kasia

Clara Belin-Brosseau_Elevatic · Answer

Hello @Antonio Campagna

If I understand correctly, you’re trying to perform bi-directional sync across issues, right? In that case, I can suggest trying our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check the guide here.

The app is for free during 30 days (and it stays free under 10 users).

Samuel Gatica _ServiceRocket_ · Answer

Hi @Antonio Campagna

You can archive this with Jira Automation. A great article to help you to archive this is available at A helpful guide to automate comment copying across JSM, JSW, and JWM projects

Hope this helps!

Best regards

Sam