Request for Workflow Rule: Revert Status and Re-Approval on Description or Title Edit After Approval

Vyshnavi S

 

 

Hi Atlassian community,

We would like to request assistance in implementing a custom workflow rule in our Jira Cloud instance. Below are the requirements:

1. Requirement: If any user edits the description or title of a ticket after it has been approved, the ticket should automatically be:

   • Sent back to the approver.
   • The status of the ticket should change to "Awaiting IT Approval".

2. Current Workflow:

   • Once a ticket reaches the "Approved" status, any further changes to the description or title are not tracked for re-approval.

3. Expected Behavior:

   • If either the description or title is modified after approval, the workflow should automatically trigger a change in status, reverting the ticket to "Awaiting IT Approval."
   • The ticket should be re-assigned to the original approver for review.

We would appreciate your support in guiding us through the process of configuring this rule or any suggestions you may have to achieve this functionality.

Bill Sheboy

Hi @Vyshnavi S 

First, what have you tried to solve this need?

 

If you have an automation rule and it is not working as expected, please post images of the complete rule, the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer better suggestions.

 

If you have not started a rule, I encourage you to try to do so.  Successfully using automation requires learning and experimentation.  When one just uses rules created by others without understanding them, they will be unable to maintain them.

To get you started on creating your rule, please refer to these documentation and example sources:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

For some additional tips, your rule could be triggered on changes to the Description or Summary fields.  Then it could use a condition to check the Status to decide if the issue should transition back to the earlier point in your workflow.

Regarding resetting back to the earlier assignee, that may require saving the value of that assignee in a custom field for later use.

 

Kind regards,
Bill