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Did Team Managed Projects deprecate support for hyperlinks in short text fields?

Doug Winenger

We've been using a team managed project that includes several short text fields we populate with hyperlinks. This week, these fields suddenly become "unclickable". They are plain text rather than hyperlinks.

Did jira deprecate support for hyperlinks in short text fields?

We used to get this:

Now we get this:

Accepted answers

All comments

John Price_q5a7ni

Hey @Doug Winenger -

I did a quick test with both Short Text and URL fields and it is working fine for me. Things to try:

Check browser extensions and try incognito or a different browser. Can other people reproduce this?
Try editing one of the dead links and just paste the same link back in and save the field. Does that change it?

I couldn't see anything in release release notes. My test:

jira url test.png

John Price_q5a7ni

OH - also, do you have any automation or integrations tied to this field?

Doug Winenger

Hi @John Price

Thank you for the ideas.

I did think of browser extensions. There's only one new browser extension I've added recently. I get same issue with and without that extension enabled. And, this issue extends beyond just me. As near as I can tell, everyone on my team is running into this.

I did try accessing in an incognito tab and got same result.

I'm not ruling out a "local" issue. But, that issue has to be something about our company resources vs. some user/machine specific issue. It seems implausible that multiple users would all happen to have the same issue pop up at the same time.

Bill Sheboy

Hi @Doug Winenger

There is an in-progress defect related to the symptom you describe: https://jira.atlassian.com/browse/JRACLOUD-84725

If that does not resolve the problem, I recommend working with your Jira Site Admin to contact Atlassian Support: https://support.atlassian.com/contact/#/

Kind regards,
Bill

Doug Winenger

Hi @Bill Sheboy - thanks for the reply.

That defect seems exactly the opposite of what we are seeing. We're not getting hyperlinks when we want them...and that just started suddenly this week. I don't know if we experience the other issue. For the projects I work in, we don't often record email addresses so we don't see an issue with hyperlinks showing up where they shouldn't.

I am working with my site admin on the issue. They are not aware of any local issues that would cause this...hence my post here.

Bill Sheboy

Understood, and...I wondered if their rolling out "fix" is causing side effects. I recommend pinging the support team.

John Price_q5a7ni

I agree, so maybe @Bill Sheboy is right that the fix to that bug is causing issues.

Did you try pasting a new URL into the field to see what happens? I see you have a Freshdesk/Jira integration (been there - much harder than JSM) so I want to rule out any automation. Or another way to ask: are people manually entering URLs or is a script or integration doing it?

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