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When Due Date is Passed Change Priority from Medium to High

Donna Benton

Just curious if anyone wants to pick some low hanging fruit today??

I'm not sure what I am doing wrong with this automation. I need to create a rule that turns all Medium priority tickets to High after it has passed it's due date. This should be super simple.

This is what I have:

WHEN: Value Changes for Due Date (any changes to the field value) for Edit Issue

AND: Priority equals Medium

AND: Due date (is after) Timeframe 1 Day Ago

THEN: Edit Issue Field Priority (High)

What needs to change here?

Donna

Accepted answers

Aaron Pavez _ServiceRocket_

Hi @Donna Benton

Are you able to run the automation manually?

In the audit logs, do you see any errors? Does it pass correctly and does what you configured?

This rule will only run when you edit the Due Date. If there is no change, it won't run.

You might need to run the automation When: Scheduled to run against all the Jira issues.

Or against a JQL.

Regards

Trudy P Claspill

Hello @Donna Benton

Your rule will only be triggered when the Due date value is changed. That doesn't align with your requirement.

If you want to update the priority of issues where the Due date has passed, you could use a Scheduled trigger and a JQL statement to find all the issues where the Due date is in the past.

duedate < startOfDay() and priority=Medium

And you might want criteria to only change issues that are not already complete, like...

and statusCategory != Done

You could set that rule to run daily.

Let me know if you have additional questions.

All comments

John Funk

Hi Donna,

Can you share the actual rule? Pictures of the fruit are always better. :-)

Manoj Kumar Gangwar

Hi @Donna Benton

It looks like you're on the right track, but the condition for checking if the due date has passed might need a tweak. Here’s a refined approach:

WHEN: Value Changes for Due Date
AND: Priority equals Medium
AND: Due Date is before now (or "is in the past")
THEN: Edit Issue Field Priority to High

Aaron Pavez _ServiceRocket_

Hi @Donna Benton

Are you able to run the automation manually?

In the audit logs, do you see any errors? Does it pass correctly and does what you configured?

This rule will only run when you edit the Due Date. If there is no change, it won't run.

You might need to run the automation When: Scheduled to run against all the Jira issues.

Or against a JQL.

Regards

Trudy P Claspill

Hello @Donna Benton

Your rule will only be triggered when the Due date value is changed. That doesn't align with your requirement.

If you want to update the priority of issues where the Due date has passed, you could use a Scheduled trigger and a JQL statement to find all the issues where the Due date is in the past.

duedate < startOfDay() and priority=Medium

And you might want criteria to only change issues that are not already complete, like...

and statusCategory != Done

You could set that rule to run daily.

Let me know if you have additional questions.

Donna Benton

Definitely worked!

Thank you!!

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