"To use this timeline, edit your board filter to include issues from [Project] only" brand new Org

Question

I created a new org yesterday. To be clear, I mean with a new prefix: [org].atlassian.net. It contains a single project, which is team-managed. I turned off most features, keeping only Timeline, Board, and List. This org cannot use the Timeline feature. It says:

"To use this timeline, edit your board filter to include issues from [project] only"

I have created a Custom Filter with JQL "project = [project name]" and another with "project = [project key]". Both work within the Board.

However, Timeline still asks me to "edit your board filter to include issues from [project] only". The board custom filters don't stay on by default, I feel this may be related.

While setting up the Jira, I did mess around and create multiple projects. I deleted all but one, and also made sure that the remaining project did not have an inherited Project Key or such. I just went into the trash and permanently deleted the trashed project that was in there.

Other similar questions were able to solve their issues with JQL, but it doesn't work for me.

Any suggestions?

Jarod Farrer_gvs3oz · Answer

just to note, all of the other Team-Managed projects that have been recently created are all able to access the timeline all ok.

Jarod Farrer_gvs3oz · Answer

I'm experiencing the same issue, any way to resolve this? Timeline was working previously, nothing has changed apart from the creation of additional Team-Managed Projects however these are all using unique keys.

Jonas Queiroga · Answer

I just found a way to fix it! In my case, the issue was that I created the project, changed the project key, and then deleted the old project key right away (since I have never created any ticked with the old project key).

This is cleary a bug, but when I changed the project key to the original one the timeline started to work again. After that you can change the project key, just don't delete the old one.

I hope that this works for you.