Different Pricing estimated on marketplace vs billing console

unknown

Hi, I just checked the pricing for a marketplace App for Confluence Cloud (in this case Scroll exporter by K15t) and saw a discrepancy between the price given in Marketplace vs my estimate in the billing console. For example: On Marketplace the estimate for 25 Users is 22.50USD. My Billing estimate for the App installed on my 25-User-Confluence System is "only" 16.50USD. Can someone explain why this could bee the case or do I have to contact the vendor? Or What is the value you can trust more?

Tom Rough

Hey @[deleted]

Generally speaking, I believe the pricing displayed both via the Marketplace listing and in the Atlassian Administration Billing section should be matching, if the user number is defined the same. In both views, the price estimate would be excluding taxes. Therefore, differences between the estimate and actual amount charged can arise as a result of taxes being added on for the final payment.

However, if the Billing section estimate is appearing differently to the estimate given on the Marketplace listing, this could also be related to the number of active users in your Confluence instance. Within the Manage Subscriptions section of your instance, does the app entry for the subscription appear defined with 25 users? 

Regards,
Thomas (K15t)