Hi. I have customers in organisation in Jira Service Management (Cloud). And all email came to all members of organisation. How customer can only get his(her) mail not mail for other customers? In customer notifications I have many options. Which is need for that? Customer invited DISABLED Account When a customer is invited to your service project portal, they are sent an email. Request created DISABLED Request When customers create requests in the portal or send an email to your email channel, your service project sends a confirmation that their request was received. Public comment added DISABLED Request When a comment that is visible to your customers is added to the request/issue, your service project sends all the customers involved on the request a notification. Public comment edited DISABLED Request When a comment that is visible to your customers is edited, your service project sends all the people involved on the request a notification. Request resolved DISABLED Request When a request resolution field is set, your service project notifies the reporter and all customers involved. This notification is sent to the reporter even if they have turned off notifications for a request. Request reopened DISABLED Request When a request's resolution field is cleared, your service project notifies all people involved. Participant added DISABLED Request When participants are added to a request, your service project notifies the new participants. Organization added DISABLED Request When a request is shared to an organization, your service project notifies the organization's members so they can opt-in to further updates. Approval required DISABLED Request When a request transitions to an approval stage of its workflow, your service project notifies approvers that they must act on the request. Customer-visible status changed DISABLED Request When a request transitions to a status that is visible to the customer, your service project notifies the customers involved.

@Kamil Askerov For the users that don't need to login, you need to go to Project settings > Customer permissions > Update the customer access settings > Portal access > Allow customers to create accounts > check the box "Customers can access and send requests from the portal without logging in" Since this question is asked about the email notification, please create a separate request for your automation question.

@Nikola Perisic ok. But how make it without license? email notifications to customer - not to other customers in organisation? Also please answer to question about automation - I past there screen of automation I use.

Agents and customers are different. Agents work on the requests that customer make. Customers are not being billable but they need to have the license, unless you have changed for your site that your customers don't need to have the Atlassian account.

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email notification

Kamil Askerov_ozt5x1

Hi. I have customers in organisation in Jira Service Management (Cloud). And all email came to all members of organisation. How customer can only get his(her) mail not mail for other customers?

In customer notifications I have many options. Which is need for that?

Customer invited DISABLED	Account	When a customer is invited to your service project portal, they are sent an email.
Request created DISABLED	Request	When customers create requests in the portal or send an email to your email channel, your service project sends a confirmation that their request was received.
Public comment added DISABLED	Request	When a comment that is visible to your customers is added to the request/issue, your service project sends all the customers involved on the request a notification.
Public comment edited DISABLED	Request	When a comment that is visible to your customers is edited, your service project sends all the people involved on the request a notification.
Request resolved DISABLED	Request	When a request resolution field is set, your service project notifies the reporter and all customers involved. This notification is sent to the reporter even if they have turned off notifications for a request.
Request reopened DISABLED	Request	When a request's resolution field is cleared, your service project notifies all people involved.
Participant added DISABLED	Request	When participants are added to a request, your service project notifies the new participants.
Organization added DISABLED	Request	When a request is shared to an organization, your service project notifies the organization's members so they can opt-in to further updates.
Approval required DISABLED	Request	When a request transitions to an approval stage of its workflow, your service project notifies approvers that they must act on the request.
Customer-visible status changed DISABLED	Request	When a request transitions to a status that is visible to the customer, your service project notifies the customers involved.

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Nikola Perisic

Hi @Kamil Askerov , make sure your users check their personal settings. More specifically:

Screenshot 2024-10-01 at 13.30.37.png

Kamil Askerov_ozt5x1

@Nikola Perisic thank you for your answer. Thinking it will help.

Also I have one question about automation copy of atachment files. How make this for all variants. I asked this question - write many variants of automations but still have many problem in this automation. In some case atach file dosnt came. Atachment from Jira and Jira Service Managment. Dosnt found properly answer for all type atach file and auto clone this from one project to other. Always have fail on it - sometimes not came. F e when dosnt write comment to atach file. Where have good documentation on it?

Kamil Askerov_ozt5x1

@Nikola Perisic where u found this screens ? Dosnt found in Jira Service Managment

Kamil Askerov_ozt5x1

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