dashboard cache problem?

Question

I'm facing issues with dashboards. graphics are not updated in real time (the filter of the gadget shows 4 issues for example, but the graphic is printing 7).

Kathy Jorgensen_dzl2wc · Answer

I am having the same issue with custom charts and have been noticing this over the past 1-2 months.  If you update the query that is being used in the gadget, it shows the correct number of issues found as stated above but the chart itself does not update and reflect the correct count - thinking it's a caching issue.  How do we report issues to Custom Charts?

Walter Buggenhout · Answer

Yes, I see what you mean. This is a gadget created with custom charts (a marketplace app) and it does indeed seem as if the results returned by the source filter (Jira data) and the visualisation in the chart (processed by the app) are out of sync.

I can't think of any better cause than the 2 data points being refreshed differently (or not at all). Looks like a bug to me, to stay on topic with your screenshot 😉. Or something that at least was not intentionally covered: as you can see on the chart, this is showing a live preview after you have done some configuration, while the source filter probably shows the number of issues when you started configuring the gadget options.

Not much you can do, I'm afraid. Just wondering if you get 2 or 3 results when you click on the 2 issues found link below the source filter. I would expect 3.

lucia_plaza · Answer

hi, no, I think there is a new problem ( I use a lot these gadgets, and it seems a new issue). See here , the filter is showing '2 issues found', however the graphic is printing 3, like not being properly updated with the last results of the filter.  I've reloaded several times, and nothing. thanks