nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot transition issues & cannot contact support, even on paid plan

Tomáš Vrabec_mlkuef

We have small cloud Jira for internal sync and even I hate this product I have to use it. Now its becoming real frustrating.

We did not touch anything, and I cannot close any issue.

Always ending with error as attached.

Also, this is paid Cloud instance, small, but we are on paid plan and I am unable to raise ticket for support.

WHAT IS THIS?!

screenshot 252.png screenshot 251.png

Accepted answers

All comments

Bandarupalli Sai

@Tomáš Vrabec - Can you try to perform the same action in the different browser?

Tomáš Vrabec_mlkuef

Ok, so Firefox for Developers work.

Safari version 17.6 (19618.3.11.11.5) is broken.

How to reach support, if I am paying customer and they are telling me, that I am not?

Bandarupalli Sai

@Tomáš Vrabec - You can submit a ticket here https://support.atlassian.com/

This is an active incident, for more details/latest updates check this status page https://jira-software.status.atlassian.com/. Atlassian team is actively working to fix the issue

Screenshot 2024-09-30 at 6.14.52 PM.png

Tomáš Vrabec_mlkuef

No I am not able to submit the ticket. Once I fill in my URL, the screen above appear. I am not on FREE plan, but still having this message.

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