Copying comment content along with images between two Jira instances

Question

I have access to two Jira Cloud instances. One is ours, the other is an external contractor's.

Within the task in our instance, we create documentation (text, code, images) in a comment to the task, then copy the content of the comment and want to paste it into the comment in the contractor's instance - but only the TEXT is transferred and instead of images there are gray squares.

This forces us to cut out images from our instance one by one and replace them one by one in the pasted comment.

I see similar reports going back to 2018 - has Atlassian really still not figured this out?

I came across a bug regarding the automation of transferring images - it may be related https://jira.atlassian.com/browse/AUTO-723

Diana_Architect_ZigiWave · Answer

@Bartosz Bielawski  hi & welcome!

I see some pretty good tools mentioned already, so I'll just add and alternative to look at at the Atlassian Marketplace - ZigiOps.  It's a fully no-code integration solution that connects and automatically syncs your Jira instances - automating the transfer of data, without storying any of it. You can tweak it fast and easy to fit various use cases. Feel free to look at ZigiOps and even give it a try via the Free Trial.

Mathieu_xtj7uk · Answer

Hello @Bartosz Bielawski I work for Exalate

which can solve this issue by enabling seamless synchronization between your Jira instances. With Exalate, you can automatically sync not just text, but also images, attachments, and other key data fields from one Jira Cloud instance to another. This eliminates the need for manual copy-pasting or image re-uploading, saving you time and effort.

Since this is a known limitation in Jira’s native capabilities, Exalate provides a robust workaround, allowing your team to collaborate efficiently across different environments without losing critical information.

Please have a look: Exalate

Matthias Gaiser _K15t_ · Answer

Hey @Bartosz Bielawski

welcome to the Atlassian Community.

Are you automating this interaction with the other instance or is this manual copy/pasting now? Either way, to my latest knowledge copying attachments across instances is no straight-forward task with Jira automation nor copy/pasting as you confirm.

If you're open for third-party apps, I'd recommend to check out issue sync apps. These apps are made for purposes like this. Keeping two issues in sync, copying comments with their images - and whatever data you configure them to sync.

I'm part of the team behind Backbone Issue Sync. Let me or our support team know if you want to dig deeper into that direction.

Cheers,
Matthias.