Incorrect Email ID

Question

Hello Team,

One of my requestors does not have JIRA access to submit the ticket to CMLO.

Hence we advised her to create an account in JIRA  and then she submitted a request via JIRA - CMLO ticket.

The requestor raised a query where she received no emails regarding the ticket status.

While reviewing her account, she provided the incorrect email ID for creation.

Requesting your team to correct on the below incorrect email ID

Incorrect Email ID - manjula.p@carelom.com

Correct Email ID - manjula.p@carelon.com

Thanks,

Gangadharan. S

Samuel Gatica _ServiceRocket_ · Answer

Hi @Gangadharan Siluvaipitchai

Unfortunately, I do not have that information. I recommend reaching out to the CMLO IT support team for assistance.

Best regards

Sam

Gangadharan Siluvaipitchai · Answer

Hello @Samuel Gatica _ServiceRocket_ ,

Thanks for your response.

Could you please provide any URL to contact JIRA administrator?

Regards,

Gangadharan. S

Samuel Gatica _ServiceRocket_ · Answer

Hi @Gangadharan Siluvaipitchai

Welcome to the community!

You will need to request the email change from your Jira administrator, as we do not have access to your instance in the community to make this adjustment.

Best regards

Sam