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How to prevent users from automatically getting added to Jira

Sascha_baeaz2

Hi everyone,

Yesterday I removed a user from a jira group and removed the product her list of products. She then clicked a link of a Jira ticket that I gave her and confirmed that she no longer had access.

A few hours later she magically was added back as a Jira user and has access again.

I'm sure it's something dumb that I missed, but need your help in figuring out what it is.

Thanks in advance!

Accepted answers

Sascha_baeaz2

Alright, so I edited the User Access settings in Atlassian Administrator to deny/disable invitations outright. This seems to have do the trick for some reason, rather odd as there weren't any pending requests visible in the Admin view.

Regardless, I'm marking this as answered for now.

All comments

Dirk Ronsmans

Hi @Sascha ,

How are you provisioning your users? You mention you removed her from a group was this a local group?

If you are using Atlassian Guard (Access) the sync will always add her back in. You should also be able to see in the Audit log what happened with the group and how she was added back.

Sascha_baeaz2

Hi Dirk!

Users are typically added manually, we're not synching with Active Directory or anything. we don't use Atlassian Guard either.

All employees have access to Confluence, but only a small subset should have Jira access as well. I've just noticed while checking in the Jira-users-group that there were another 3-4 users with access to Jira that should not be there. So perhaps something else it auto-adding users somehow.

Dirk Ronsmans

I suggest looking at the Audit log then to see who is adding them to the groups.

https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/

That should give you a lead on how they are added again.

Sascha_baeaz2

Hmmm... according to the log, on the 25th JIRA has added the offending user to the group and JIRA also added another user to the group on the 17th and 11th.

There aren't any other events around the same time as each entry. Could these people be clicking on a link somewhere that adds them to Jira automatically somehow?

Sascha_baeaz2

Regardless, I'm marking this as answered for now.

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