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How to set up Mail handler for a second project

John Light_0r1fee

I have one mail handler setup and working for one project (sending emails to the mail server email results in a task being created for that project). I want to set up another for a second project. I saw this post (link) saying that if you add a catch email, if you send an email to the same server email address, and cc the catch email, it would create a task in the second project, but that isn't working for me. It's just creating a task in the project that already has a handler setup. Anyone know how to set up a second mail handler? Would I need to also setup a second server?

Solved: Create task from email (atlassian.com)

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Aaron Pavez _ServiceRocket_

Hi @John Light

You need to set up multiple incoming handlers as mentioned here:

https://community.atlassian.com/t5/Jira-questions/How-many-mail-handlers-per-project/qaq-p/804316

or this

https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

Let us know how it goes!

Regards

John Light_0r1fee

Thanks for your response! I did setup a second mail handler and it wasn't working. I'm not trying to have multiple handlers for one project, I want to have a second handler that will accept emails to create a task for a second project, but when I try to use the same email as the first handler with a catch email, it isn't working.

John Light_0r1fee

Under project settings, I'm not seeing email requests, as referenced in the second link you sent, could you help guide me there?

Abdallah Khaled_1hio43

Hello @John Light , you can indeed have a separate email handler to create issues for another project with "Catch Email Address" set in your handler settings, refer to this guide here.

You may also want to check if the "default reporter" you set in the handler or the sender "if you don't set a default reporter" has permission to create issues on your project.

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