Does the Assigned to Me Gadget filter done statuses

Frosty Meyer

We recently migrated from Data Center to cloud and some of our users aren't seeing all of their unresolved issues in the Assigned To Me Gadget on their dashboards.

Does this gadget filter out both on Resolution and "Done" type statuses?

Some of our workflows are extremally old and were migrated originally from Server to Data Center, and now Cloud.  There are may instances where the original creator had multiple "Done" type statuses instead of using the Resolution and a single "Closed/Done" status. 

I'm wondering if this could be why the gadget isn't displaying all tickets?

As a work-around, I created a filter for assignee equals the current user, and resolution is empty and used that in the Filter Results gadget.

Walter Buggenhout

Hi @Frosty Meyer,

I had never really thought about this as I usually define my own version of the gadget, more or less the way you describe.

But I just added the gadget to a dashboard, finding out that the default filter behind this gadget is this:

assignee = currentUser() AND statusCategory != 3 ORDER BY priority DESC, created ASC

 So yes, it does filter on status category different from Done.

Hope this helps!