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OpsGenie Migration to JSM Operations - Recreate Alerting Rules

Greg James

Hi folks!

I've completed the move from Opsgenie to JSM Operations. With that I've recreated all of the routing, escalation paths, rotation schedules.

The problem I'm having is recreating the ALERT creation rules that were being done in Opsgenie, aren't available in JSM Operations.

I can see all of the previous alerts from Opsgenie (through the original integration) but since I completed the move - I cannot figure out where or how to have alerts CREATED from JSM incidents/issues. There's nothing in Team automation/policies nor the project automation to have an alert created.

Thanks for your time.

Accepted answers

Connor_lld39i

Hi @Greg James the previous JSM/Opsgenie integrations are now called "syncs" and you'll find them within your teams operations.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/

Your Opsgenie’s integrations with Jira Software and Jira Service Management are now available as Sync in Settings > Products > Syncs. You can set up more syncs with your service and software projects on the same site, or a different site.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-sync/

Create and process alerts based on issue/request events
For example: Create an alert when an incident of P3 priority is created in your service project.

I hope that answers your question

All comments

Connor_lld39i

Hi @Greg James the previous JSM/Opsgenie integrations are now called "syncs" and you'll find them within your teams operations.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-operations-and-complete-your-shift-to-jira-service-management/

Your Opsgenie’s integrations with Jira Software and Jira Service Management are now available as Sync in Settings > Products > Syncs. You can set up more syncs with your service and software projects on the same site, or a different site.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-sync/

Create and process alerts based on issue/request events
For example: Create an alert when an incident of P3 priority is created in your service project.

I hope that answers your question

Greg James

Thanks much!! This was exactly it. I ended up having to create two separate syncs to process the alert creation vs the alert processing (ACK/DONE) due to how our project and portal are designed.

Greg James

@Connor

How do I use the new system to UPDATE the alert priorities based on priority changes on the ticket itself?

I used to do this through a web push api call but don't see an option within the new system.

sharafadeen ajanaku

@Greg James @Connor I see you have completed your migration from opsgenie to jsm, please can you help with a step by step on how to go about it too

thanks

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