anyway to trigger priority in the request type using the designed priority in form

Xihao Wang

I created a form instead of using the regular request type, and attached forms to each request type and hide the summary. The problem comes when user submitting them. When they choose the priority as urgent on the form, the priority on tech end shows as medium priority. I am trying to create an automation that when users choose urgent in the attachment form, the priority on our end will show as highest. 

 

Is there a way to do this? 

Giulia Caberlotto

Hi, 

Welcome to the community!

Is the Priority field in the form linked to a jira field? https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/ 

You might need to do that so that the value is stored in a Jira field.

You could for example map it directly to the Jira field "Priority", so when the user chooses "highest" on the form, you'll see "highest" also on the backend (this would happen automatically on issue creation, so you don't need to set up any automation.)

Alternatively, if you need to show different options to the users and then map the value to your existent priorities, you might need to create a dedicated custom field in which you store the value, link it in the form and then set an automation to edit the priority value based on what the user selected. 

Hope this helps.