From our success factors application we get a mail when a new employee is hired.
With email-this-issue we create onboard tickets for each of these mails we receive.
This works very fine but...
Now I have added a new custom field called 'LinkedIn Learning".
When we receive a mail from Success Factors we try to add the content of LinkedIn Learning field on the mail to the field "LinkedIn Learning" using "Create Issue"/"Set field value" in the mail handler rules and actions.
But when I try to do so I don't find any field called like this, although it is clearly created and added to the necessary request types.
What can be the cause here?
