Jira Assist to auto open Request Type without clicking in Slack Channel

stephen.cook

We previously had one request type, where people would type in our IT-Support Channel and it would automatically create a ticket for each message. Now were using assist so users can choose their request type: hardware/software (with approvials) maybe there will be other teems in the future so different projects. Is there a way to not have the prompt "Raise a Request" but instead have this automatically pop up? In the same way a user can type /assist. Maybe this can be prefixed to the channel for each time someone adds a comment to the channel. Or is there a url so I can send a reply to the user after each message with the same button?

Bruna Silva

Hello @stephen.cook,

Thank you for reaching out to Atlassian Community!

Allow me to share with you that, when associating more than one Request type with the request channel, the Raise a request button will appear so the user can click on it to create the ticket.

For now, it's not possible to change this behavior, but we have a feature request asking for the ability to connect multiple request types to slack chat and choose which request type as default so the user isn't presented with a "Raise a request" button:

• Ability to raise an issue in private chat channel without the "raise request" button

Please, feel free to click on "Vote for this issue" and add yourself as a watcher to be kept informed about the state of the feature moving forward.