Status Category Changed - not accurate

Dean Holloway

Hi All,

It seems to be a commonly asked question to understand the time/date when a status last changed on a ticket. I'm trying to do the same, but while I'm able to see the full history which includes status changes, I'm not able to accurate track the date last changed in a field. I thought I'd found my answer with the 'Status Category Changed' field, but it's not accurate and can refer to prior status change dates (as validated in the history). Has anyone identified a field which accurately tracks the date/time of the last status change on a ticket?

Thanks in advance for any insights!

Trudy P Claspill

Hello @Dean Holloway 

Jira does not natively provide a field for that or a function for that.

There are third party apps that could help with that.

Or you could create a custom field to track that and set the field with an Automation Rule.

With regard to the Status Category change, each status is a member of a Status Category. There are three of them and they correspond to the three colors that show for statuses:

To Do - gray

In Progress - blue

Done - green

What is tracked is the change of status that is to a different Status Category. A change between statuses of the same color (Status Category) would not update the field tracking Status Category changes.