Message approvers via slack

Angelo Cigna

Hi Team,

I am guessing someone has asked this in the past but I cant find a step by step article.  I would like set up a system where when a user is added as an approver for a JIRA ticket, the approver will automatically receive a slack message with a link to the ticket, the subject of the ticket and the ability to approve or decline (or even add a comment) in slack that will filter to the JIRA ticket.  Does anyone know of a document or youtube video that explains how to set this up?

Chris Rainey

Hi there,

Check out the information below that I found in this article.

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Manage request approvals

By default, request approvals are active in chat. This means approvers receive a message from Assist when a request requires their approval, and they can take action directly from Slack.

If an approver group is assigned a request, they won’t receive notification in Slack and need to take action from email or Jira Service Management.

To turn off request approvals:

1. From your service project, select Project settings, then Channels, then Chat .

2. From the Settings tab, turn off Approvals in chat.

Discover more about approvals in Jira Service Management.