Why does a customer still show up as a reporter option after they've been removed from JSM?

Question

I removed a customer so they no longer show up in the customer list or the 'people' list in the project settings. However, when I open up an issue and change the reporter with in the 'details' section of the issue, the removed customer name still shows up as an option.

Is there a way to remove them as an option as a reporter?

Samuel Gatica _ServiceRocket_ · Answer

Hi @Zekeriya Spoth

Only Organization admins and site admins can delete a customer’s portal-only account.

Best regards

Sam

Zekeriya Spoth · Answer

My side bar looks a little different and it does not have the "Portal-only customers" option. I am a user access admin but maybe this is something only an organization admin can access?

Samuel Gatica _ServiceRocket_ · Answer

Hi @Zekeriya Spoth

Please ensure the customer is removed from the Portal-only customer section in your Jira Product administration

* Delete portal-only customers

Best regards

Sam