Knowledge base suggestion do not show up on summary field

Question

Hi,

I implamated JSM and created project 'Support Informatique' (SI) and associeted KB succesfully from confluence.

Help center research field suggest help page from the KB (confluence) correctly.  However, when I open a new ticket the summary field do not show up any suggestion.  I cannot figure out why?

Also, Help center research field still suggest me demand form even if I desactiveted all of them under th KB seting project "autorize suggestions"

Alain Vertefeuille · Answer

Thanks @A A Ron Geister _Trundl_ and @Mark Higgins for your answers

I think setup is fine but my 2 problems remain.

* When I open a new ticket the summary field do not show up any page suggestion which appears to be the standard behavior. 
* Help center research field still suggest me demand form even if I desactiveted all of them under th KB seting project "autorize suggestions"

A A Ron Geister _Trundl_ · Answer

Thanks @Mark Higgins for the assist here. Great add to show a picture.

Mark Higgins · Answer

Hi @Alain Vertefeuille

Welcome to the comunity.

To put a picture to @A A Ron Geister _Trundl_ response:

If you have linked a space, then it may be permissions on your Confluence space?

Hope this helps

Mark