Is there way to reset the SLA per changes of status?
Currently after the SLA configuration is set, it starts counting according to what was configured but there is no way to reset the SLA.
Hi @Mar
It's possible to reset SLA with SLA Time and Report for Jira app developed by my team. It allows you to choose status as a reset condition. If you are interested, you can check the documentation: Reset your SLA
Here is a quick screen of how it looks:
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