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Set up automation condition using Service Desk team

Paul Schmitz_xcflbv

Hi,

I'm setting up a company-managed cloud-based Service Desk project for the first time. There is a system automation rule that reopens closed cases when a comment is added (please see attached screen shot). I am trying to set up a new automation rule but I haven't been able to figure out how to recreate the condition "Initiator is not in Service Desk team". I tried searching for a smart value but I wasn't able to find one. Any suggestions?

Best,
Paul

reopen automation.png

Accepted answers

Paul Schmitz_xcflbv

I think I found my own answer.

Initiator not in SD Team.png

All comments

Paul Schmitz_xcflbv

I think I found my own answer.

Initiator not in SD Team.png

Robert DaSilva_a432as

Hi @Paul Schmitz , welcome to the Atlassian Community!

The condition you're referring to is a "User Condition", and the "Initiator is not in Service Desk Team" is referring to the Project Role of "Service Desk Team".

Here are the options you want to set up if you want to recreate the same condition:

Screenshot 2024-09-23 at 5.51.07 PM.png

Robert DaSilva_a432as

Yup! Spot on!

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