Send automatic e-mail when due date overrun

ILEANA-VALENTINA VEIZU

Hi all; 

 

I'm trying to automate the sending of e-mail to the assignee of an epic once the scheduled due date passed.

I decided to trigger it each week in order not to be too often, the problem is that the JQL search returned 26 epics but the automation sent only to 4 epics, and I couldn't find a pattern why it choose those issues.

Any ideas what I can do?

 

William Thomaz Calesco

@ILEANA-VALENTINA VEIZU  there is no need to create a branch rule.. 

1 - In your Scheduled trigger, `check` the "Run a JQL search and execute actions for each issue in the query"

2- Then insert something like this in as JQL:
type = Epic and dueDate < startofDay() and statusCategory != Done

(change to your own need)

3 - Uncheck this:
Only include issues that have changed since the last time this rule executed

4 - then create your action to send email to the assignee


A scheduled automation with the JQL session abled will run against each issue returned in the jql results