I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.
Welcome to the community @Philip Shramko
Please refer to this page here: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/
I did look at that and it seems that the only functionality there is for customers to raise issues with support. I was wondering if there was a way customers could get updates on their tickets from within the widget as well.
Sadly, no. Updates are not included.
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