I have moved a customer between organisations, thay can no longer access the service desk

Question

A client of ours has recently split their business. One of our regular service desk users is in the new business.  I deleted them from the old orgabnisation and addedd them to the new organisation , with the same email address.

They are not able to login, the error messge is

"You dont have permission to view this portal"

cheryl_lewis · Answer

Hi @Mark Higgins

It turns out that I had left the user in both organisation, once I removed them from the original organisation they were able to access the portal.

Thank you for your help though, I explored the configuration a little more on the strenghth of it and have made some adjustments

Mark Higgins · Answer

Hi @cheryl_lewis

Welcome to the Community!

If I understand your issue correctly, Person A, was in Organsation A, and has now been moved to Organisation B.

Person A, can not view the portal.

Do both Organisations have access to the Portal, or do they now have seperate projects?

I assume you would like  Person A to see the old tickets from the Portal?

In you Customer Permissions for the Portal, what are your current settings?

Then if you look at Organisation Management in  Product Settings (Admin)

I suspect that because the person is in a different organisation then they will be blocked by design.

Where they a reporter on previous tickets?

Cheers

Mark