upgrade strategy

Question

* Upgrade with Downtime: it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not be fixed, can you provide an approximate frequency?"
* Communication: Regarding Major updates  :the changes may be communicated in advance to customers /stakeholders ' on what criteria is this based?"
* Feature Activation: "On what basis are new features activated by default or not? If they are not activated by default, when and by whom are they activated? Is it the customer who decides?"

Andy Heinzer · Answer

I posted an answer to this over on the other thread https://community.atlassian.com/t5/Jira-Service-Management/Re-Upgrade-strategy/qaq-p/2819523/comment-id/182152#M182152

Dirk Ronsmans · Answer

Might be best to keep the questions then combined in a single question thread.

Regarding frequency there is no clear definition. I'll try and loop in someone from Atlassian to see if they can shed some more light on to it though.

MARIEM QARA · Answer

yes , it is the same question , but here i need more precision when it comes to the frequency,