nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation: Label change move ticket to new queue

Uwe Staub_ogmny8

I would like to create an automation rule: When the label is changed to ‘re’, it should be added to a new queue

Accepted answers

Mark Higgins

Hi @Uwe Staub

Welcome to the community!

I assume that you have Queues built that are looking for a different label?

So if you have a Queue that is a JQL that is looking for label 'tasks' and another queue looking for a lable 'regular tasks', then when you change lables, the queues will adjust accordingly?

Hope that helps.

Mark

All comments

Nikola Perisic

Welcome to the community @Uwe Staub

This request is partially possible. The only thing that is missing the "adding to a new queue" for the automation rule, as Jira Service Management doesn't have this. Could you describe, what do you mean by this?

Trigger - Field value changed
Condition - Issue fields condition for the Label field that has the value of 're' (first make sure that you have created this label, otherwise, you won't have the option choose this label value at all)

Uwe Staub_ogmny8

When the label is specified, the ticket should be moved from all tasks to regular tasks.

Mark Higgins

Hi @Uwe Staub

Welcome to the community!

I assume that you have Queues built that are looking for a different label?

So if you have a Queue that is a JQL that is looking for label 'tasks' and another queue looking for a lable 'regular tasks', then when you change lables, the queues will adjust accordingly?

Hope that helps.

Mark

Uwe Staub_ogmny8

Yes, this was the solution, over JQL

I've missed the the technical id of the issue type, after xml export, i saw the right one.

Thanks for your help

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management