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Smart Value for the SLA convert to Day

What is the correct SMART VALUE to get the SLA before and after breach?

I need to convert the hours into days spent on the status.

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Hi @Mar ,

Take a look at this video tutorial at 4:07: https://youtu.be/4pnUWAY-dMQ?si=OuKlep8-5EjLTogX&t=247

It show you you can access multiple values including SLAs fields.

Regards,

Fabian

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Hi @Mar ,

Take a look at this video tutorial at 4:07: https://youtu.be/4pnUWAY-dMQ?si=OuKlep8-5EjLTogX&t=247

It show you you can access multiple values including SLAs fields.

Regards,

Fabian

thank this help me a lot.

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