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Community logout failes

Vandango

Hey community :-)
I have two Atlassian accounts that I use for Jira. Now I have a strange problem with logging into the community. As soon as I click on 'Sign up' or 'Log in', I am automatically logged in with one of the two accounts. Unfortunately, this is the wrong one. But I can't find a way to log in with my other account. I am immediately logged in again automatically with the wrong account.
I have logged out and back in several times and already deleted cookies and other browser data.
None of this has helped.

Any ideas?
Thx
Andreas

Accepted answers

Fazila Ashraf

Hey @Vandango

Did you try the incognito?

The login is not just to community but also to any atlassian products in the same session.

I use 2 atlassian profiles - 1 official and the other one personal. Generally i run 2 chrome profile for each accounts.

All comments

Fazila Ashraf

Hey @Vandango

Did you try the incognito?

The login is not just to community but also to any atlassian products in the same session.

I use 2 atlassian profiles - 1 official and the other one personal. Generally i run 2 chrome profile for each accounts.

Vandango

Hi Fazila.

Thanks for the quick anwser.
Your tip about the incognito mode was a good one. In this mode, the problem doesn't occur.
But, I do not use chrome-profiles. So that can't be the cause.

The auto-log in problem only appears in the community. All other log ins (Jira, Atlassian, confluence ...) work properly.
That's what is confusing me.

Cas Renooij

Good tip using chrome profiles, thanks !

Fazila Ashraf

@Vandango , not as a cause but the recommendation was to use chrome-profiles to work around the problem..

Mehmet A _Bloompeak_

Hi @Vandango

As a workaround you can delete all the cookies of community.atlassian.com. After you opened https://community.atlassian.com in your Chrome you can apply the below steps.

delete cookies.png

If you still have the same problem. You can delete the cookies of https://id.atlassian.com and try again.

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