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Attached images are not loading

Nathaniel Fink

I don't know if this is a new problem or an old problem. I see people have had similar issues in 2020 and 2018, but the error messages are different.

First, when I view a ticket, all the attached images (screenshots, etc) spin load for a long time. Then they finally end up with 'Preview unavailable' on them.

They seem to load correctly if I login to Jira in an Incognito browser. But clearing all cookies and caches from Chrome and logging into Jira in a regular browser doesn't fix the issue.

Accepted answers

Anandhi Arumugam _Cprime_

Hi @Nathaniel Fink Welcome to the community! Have you recently migrated to cloud?

All comments

Anandhi Arumugam _Cprime_

Hi @Nathaniel Fink Welcome to the community! Have you recently migrated to cloud?

Nathaniel Fink

No I haven't. This is happening to my colleagues as well.

I have found a fix for this. I basically download all the image attachments and re-attach them back to the ticket.

This is obviously not a long-term solution and was wondering if you're aware of any issues at your end?

Zach Batson

I'm having the same issue. Our attachments have intermittently stopped working, often at inopportune times. Unfortunately, I'm not able to download the attachments.

Kerrie_48rnvw

Affecting our team too - in fact I have found at least 12 similar community forum posts about this in the last few months - its about time it got logged as a bug that we can all vote on

Larissa Redivo dos Santos

I am having the same problem on my team!

Kerrie_48rnvw

I logged a support ticket and Atlassian have found the issue

They are calling it an 'internal incident' so haven't created a bug that the community can access, but they are apparently fixing it. I will update here when it's resolved

Larissa Redivo dos Santos

Thank you @Kerrie!

Kerrie_48rnvw

Bug created here https://jira.atlassian.com/browse/JRACLOUD-94147
If you are affected please add yourself as a watcher and affected by

Jakob Loverde

I am having the same problem as well. I am experiencing this on Edge 140 on Windows 11. When I log in with Chrome 139 on Windows 11 I don't experience the issue. Upgrading to Chrome 140 on Windows 11 I am also still able to view all of the attachments.

Mark Razon

are you seeing "Failed to load" message on attachments?

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