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Can't upgrade from free to standard plan for Jira cloud

David Evans_cqmdul

When I press the upgrade button I get an error that says "Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support. ERROR: 1BSFWC9"

I wanted to upgrade ironically so that I could file a support ticket.

Anyone see this before and have a suggestion?

Accepted answers

Trudy P Claspill

Hello @David Evans

Welcome to the Atlassian community!

I've flagged your post to raise it to the attention of Atlassian team members.

All comments

Trudy P Claspill

Hello @David Evans

Welcome to the Atlassian community!

I've flagged your post to raise it to the attention of Atlassian team members.

David Evans_cqmdul

Thank you!

David Evans_cqmdul

Fixed now! Your escalation probably helped get it resolved for me.

Andy Heinzer

Hi @David Evans

I see you marked this as solved, and you seem to indicate this is fixed. However when I'm looking at your account, I still only see a single Cloud site on free plans only.

Is this resolved for you? If not, could you please let me know the URL of the Atlassian Cloud site here? I can create a support ticket on your behalf if need be.

Thanks

Andy

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