I cant get support as an org admin, all attempts fail - SD Projects and queues are failing and suppo

James Culhane

 

 

 

 

 

Hi Atlassian Support, please contact me

james.culhane@agilent.com

I am an Org admin and I operate, administrate  and manage 5+ ServiceDesk Projects along with ALL ServiceDesk requests as an Agent also, and to troubleshoot access and add/remove users

 

last few days I am seeing regularly:

"You don't have access to this issue"

An error occurred

An error occurred while loading this page

We couldn't load your queue

Something went wrong, please try submitting your request again.

 

 I need help before Monday to get access to queues, requests and administer<

Please contact me to assist ASAP

Joseph Chung Yin

@James Culhane -

Welcome to the community.  Unfortunately, this the community forum.  You need to contact Atlassian Support team (https://support.atlassian.com) for their direct assistance.  One problem is that based on your case's product plan of "Free", you may not be able to get their support in the off hours/over the weekend.

Are you a site admin or just the project admin?  If you are not a site admin, then you should contact your site admins as they have the rights to assist you on the access question too.

Sorry.  Hope this helps.

Best, Joseph Chung Yin