Automation Linked Issues: You must provide one of 'inwardIssue' or 'outwardIssue'. (issuelinks)

Kristine Daniels

 

I am trying to set up automation that links new issues to an existing issue.  This seems like it should be straightforward, but I get this error:

 

Rule set up:

 

Things I have tried based on various support articles:

• ensured the rule actor has permissions to browse the project and link issues
• ensured the linked issue field is present/visible on the edit screens of both issue types being linked

I've also tried using examples for Additional Fields:

 

{
   "update":{
      "issuelinks":[
         {
            "add":{
               "type":{
                  "name":"Relates",
               },
               "outwardIssue":{
                  "key":"SOC2-662"
               }
            }
         }
      ]
   }
}

 

Appreciate any guidance!!

 

Bill Sheboy

Hi @Kristine Daniels 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected. Those will provide context for the community to offer ideas. Thanks!

Until we see those...

Some actions in rules need an issue to be present at a specific location in the rule, and I suspect there is no issue at the point your rule tries to add the link...

Or instead the issue to which you are trying to link is in another project and the rule scope is incorrect.

Seeing the specifics of your rule and knowing its scope (i.e., single project, multiple project, or global) will confirm this.

Kind regards,
Bill