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How do we find running timers when using time tracking?

Natalie Beiler

We really appreciate being able to start a timer in a task to track develop, testing, customer education, etc. What we are finding is that a timer is started but people get distracted or sidetracked and now the timer continues to run until someone finds it...hours, days, even weeks later.

Is anyone aware of a way to find timers that have not been stopped?

Any guidance/insight would be much appreciated.

Thank you,

Natalie

Accepted answers

Robert DaSilva_a432as

Hi @Natalie Beiler , to my knowledge Jira Cloud does not natively support running timers, but instead has you log time as a unit of measure.

Do you have an additional third-party add-on that supports time tracking? If so, could you share a screenshot of the specific feature in use? The running timers feature may be a part of that add-on, and knowing which you're using will help determine if seeing all running timers is a supported feature.

As an aside, here is the Atlassian Documentation related to configuring time tracking in projects: https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/

All comments

Robert DaSilva_a432as

Hi @Natalie Beiler , to my knowledge Jira Cloud does not natively support running timers, but instead has you log time as a unit of measure.

As an aside, here is the Atlassian Documentation related to configuring time tracking in projects: https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/

Natalie Beiler

@Robert DaSilva

Thank you for the quick response. I did a little more digging and found the gadget for "My running timers" in the app we are using which is exactly what I was missing.