How to set up an editable drop down list in a closed ticket?

Monika Rak

Hello all,

We use jira as a scientific lab notebook and each ticket represents a sample in the lab - so far so good.

 

My question is: is there a way to set up a drop down list (intended to show if the sample exists or has been used up) that is always editable even when the ticket is otherwise closed to editing?

 

Would really appreciate some help on this!

Valerie Knapp_dpp5c6

Hi @Monika Rak , welcome to the Atlassian Community and thanks for your question.

I would use a transition screen for this.

First, if you haven't already, create the custom field or field you need.

Second, create a screen, and add just the field you want to be filled in to it.

Then, you can set up in the workflow a self-transition from the Closed to Closed status (so the issue doesn't move or get re-opened), and add the screen you created, like this

This is how it looks in the issue

And then the issue stays in the closed status.

Let me have your feedback about this solution or if you have any questions or doubts.

Cheers