nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Notification translation does not translate ticket status

Sandro Quartieri

Hi,

I have a portal in italian language, which is set as the default language.

During the normal workflow, when a ticket changes status, the customer receives a notification via email like this.

The notification is mostly in italian, except for the ticket status (Closed, Resolved, Done etc.) and the survey.

Any advice?

Thanks

Sandro

Accepted answers

Lisa Forstberg_o85gu4

Hi @Sandro Quartieri ,

You can translate statuses in the Status list. Settings > Issues >Statuses

You can translate Resolutions under Settings > Issues> Resolutions

Screenshot 2024-09-20 at 16.07.37.png

all the best

Lisa

All comments

Lisa Forstberg_o85gu4

Hi @Sandro Quartieri ,

You can translate statuses in the Status list. Settings > Issues >Statuses

You can translate Resolutions under Settings > Issues> Resolutions

Screenshot 2024-09-20 at 16.07.37.png

all the best

Lisa

Sandro Quartieri

Hi @Lisa Forstberg ,

thanks for your answer.

The tickets are already correctly translated in italian (the default language)

Screenshot 2024-09-24 082148.png

In fact, if I go to the portal, I can see them in italian

Screenshot 2024-09-24 082431.png

The only problem is with the mail notifications.

Lisa Forstberg_o85gu4

Hmm..

Your project is default Italian, but how about your site?

Is that default language Italian or English? Settings > General Configuration > Default language

Suspecting that the site is english and the email template is bringing in the sites default language statuses.

See also instructions on this closed bug: https://jira.atlassian.com/browse/JSDCLOUD-5887

all the best

Lisa

Sandro Quartieri

Hi Lisa,

thank you for your support, it works!

Best regards

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