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Lost projects after free trial ends

Rachel Meek

I signed up to a free trial and had 12 users on my account. I decided I did not want to proceed with the upgraded account, so did not enter my payment details. I missed some emails as I was travelling for work. Now that I have removed 2 users and my free account has been reactivated, I have lost the 2 projects I was working on. I really need them back. Can you help?

Accepted answers

Anandhi Arumugam _Cprime_

Hi @Rachel Meek Please go to admin.atlassian.com, under Manage subscription check if you are still on the Free Plan. If not, you can change the plan you are on from Standard to Free.

All comments

Anandhi Arumugam _Cprime_

Hi @Rachel Meek Please go to admin.atlassian.com, under Manage subscription check if you are still on the Free Plan. If not, you can change the plan you are on from Standard to Free.

Rachel Meek

Yes - it now says Free but I can't see my projects

Rachel Meek

My projects are now visible again. Thank you, if this was your doing!

Riya Thapa

how did it get visible? As i lost my projects the same way too and i need it back today.. its been 2 days i switched to free plan. How did you get to the project could you help me with that?

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