Columns have data when the jira ticket is open but when the ticket is closed, the data is not there

Yilmaz Akdal

 

We extract all Jira issues for a department using the Jira API and load it into our database. There are some columns which have date data but when the ticket is closed we can't see this data in the columns. I extracted the full data into a JSON file and the customField has sometimes both ongoingCycle and closedCycles keys as you can see below.And sometimes there is only one of them. I am not sure which one to use ?or should I use both of them? Or do I need add a logic if the status of the ticket is OPEN use ongoingCycle, and CLOSED ,use the closedCycle? 

Many thanks

Anandhi Arumugam _Cprime_

Hi @Yilmaz Akdal The columns in the screenshot are SLA information. When importing new tickets into JSM you cannot set specific SLA times. The tickets will adhere to the target Project's setup of SLA Goals. Could you please explain your use case on what you would like to achieve?