How to JSON import hyperlinks

Gabe Cz

Hi

Here is a sample i use a photo for if i insert text here it will get converted.

basically i have a json line with "description": with a n a href= hyperlink in it, and while importing it it does not get converted to an actually clickable hyperlink. i het the code adding a link to a ticket and exporting it to xml. what is the correct way if there is to import json with hyperlinked words in it?

what i see after importing it, is this:

ultimately what we're trying to achieve here is a file:// that points to a folder on the network share containing the old system's ticket attachments that we couldn't export/import properly (i'll use something like " file : / / network path / spiceworks / old-ticketnr / " but that's formality i can figure out after finding out how to import "a href"

thanks

 

btw it'd be a very helpful feature if one could export a ticket / tickets in json format.

Anusha A

Hi Gabe,

Thanks for posting this query. 

We need to replicate this behavior and consult with our developers to determine if the description field supports HTML hyperlinks. I’ve created a ticket for you, and our experts will reach out shortly to assist you effectively. You’ll receive the ticket details soon over the email. 

Thanks for your cooperation, have a great day ahead. 

Regards,

Anusha A