AQL for Automation

Question

I am trying to create an automation. One ticket will trigger the creation of another ticket. I want to transfer the Asset Field to the new ticket. The asset field is called "Customer Object" or (customfield_10820).

I have tried {[triggerIssue.Customer Object}} but this does not work. Since the field only takes AQL, what would be the AQL syntax to work?

Nancy Galvez · Answer

Thank you! That worked

Mikael Sandberg · Answer

Since the field holds the object key (what you see is the display name) then this AQL should do the trick for you:

Key LIKE {{triggerIssue.Customer Object}}